Mycarest Craftsmanship Promise

At Mycarest, we’re dedicated to crafting personalized tributes to your beloved pets that capture their unique spirit and the special bond you share. We go beyond ordinary plush toys, offering a range of custom-made creations, from lifelike stuffed animals perfect for cuddling or display to other unique items that celebrate your furry friend.

Whether you’re looking to commemorate a current companion or honor the memory of a cherished pet, our handcrafted pieces are designed with love and care. We believe that every pet deserves a special place in your heart and home, and our mission is to help you create lasting tributes to the unconditional love and joy they bring to your life.

Our Product Craftsmanship Limited Warranty

Who is Covered?

Enjoy peace of mind with Mycarest’s Craftsmanship Limited Warranty, automatically included with every custom stuffed animal product. This transferable warranty requires no registration, ensuring a hassle-free experience. At Mycarest, we stand behind the quality of our handcrafted creations.

What is Covered?

Your satisfaction is our priority. That’s why every Mycarest custom stuffed animal is backed by our Craftsmanship Limited Warranty. If within the first 90 days you discover any of the following defects, we’ll gladly repair or replace your plush, free of charge:

·Sewing imperfections: Tears, rips, holes, and other similar sewing mistakes or oversights.

·Transit damage: Damage incurred while the plush is in transit, including water damage.

·Missing details: Omission of markings or features you specifically requested in your order description.

·Inaccurate airbrushing: Significant discrepancies between the airbrush coloring you specified and the final plush, for example, receiving a dark grey plush when you requested golden brown.

What if I’m not completely satisfied with my Mycarest creation?

We understand that personal taste is subjective, and while we strive for perfection in every handcrafted piece, we recognize that expectations may occasionally differ. If for any reason you are not delighted with your Mycarest plush, please don’t hesitate to contact our support team. We’re committed to ensuring your satisfaction and will work with you to find a solution.

It’s important to remember that each Mycarest creation is unique and lovingly handcrafted. While we make every effort to match your specifications, the nature of handmade artistry and the limitations of materials can sometimes result in subtle variations.

You can see samples of our prior work on the Customer Reviews page and also in our Showcase .

The Mycarest Remake Service: Ensuring Your Satisfaction

We understand that personalized creations are deeply personal. While our Craftsmanship Limited Warranty covers specific defects, we recognize that individual preferences may sometimes go beyond these parameters. If you’re unhappy with your custom plush for reasons not covered by the warranty, we’re here to help.

Our Mycarest Remake Service offers you the opportunity to commission a completely new plush based on your revised design direction for a reduced price base on different cases. This service reflects our commitment to ensuring your satisfaction and our dedication to crafting a cherished tribute to your beloved pet.

How to Obtain Service

If you need assistance with your recent order, please contact us at support@annroo.com with the following information:

·Subject Line: Include your order number.

·Email Body: Please provide photos of the stuffed animal that clearly show the defects.

Our design team will review your request and determine the best course of action. This may involve either sending you a replacement plush or providing a return label for you to ship the item back to our facility for repair.

We sincerely apologize for any inconvenience this may cause and are committed to ensuring your satisfaction.

Term: How Long Coverage Lasts

The Limited Warranty lasts for sixty (60) days after delivery of the covered product.

The Sneak Peek + Design Guarantee

Want to ensure your custom stuffed animal is absolutely perfect? Choose the Sneak Peek+ Design Guarantee upgrade during customization!

Here’s how it works:

· Preview Before Shipping: You’ll receive photos of your completed Mycarest plush before it ships.

· Approve or Request Changes: Love it? Give us the thumbs up! Want adjustments? Provide feedback, and we’ll make it right.

· Full Refund Guarantee: Your satisfaction is our priority. If you’re not completely happy with your plush, you’ll receive a full refund.

The Sneak Peek + Design Guarantee goes beyond our standard Craftsmanship Promise. Learn more about the difference and how it guarantees your dream plush!!

What is Not Covered by the Sneak Peek+ Design Guarantee

While the Sneak Peek+ Design Guarantee offers a high level of customization and satisfaction, it’s important to understand what it doesn’t cover:

Warranty Exclusions:

· Standard Warranty Ineligibility: Using the Sneak Peek+ upgrade may make you ineligible for certain standard warranties, as you have reviewed and approved the final design of your plush. [Learn more about warranty details here.](link to warranty details)

· Misuse, Abuse, and Alterations: Damages resulting from misuse, abuse, or alterations to the plush are not covered.

· Normal Wear and Tear: The guarantee does not cover wear and tear, which is the natural deterioration that occurs with regular use. This includes:

* Fabric fading and weakening: Even the best fabrics will fade and weaken over time, especially with exposure to sunlight and elements.

* Component wear: Parts like zippers and buttons will naturally wear down with use.

Understanding Manufacturing Defects:

Manufacturing defects usually become apparent very early in a product’s lifespan, often during the first few uses. Products returned for inspection due to manufacturing defects are typically in like-new condition, showing minimal signs of use. It’s uncommon for a product with a manufacturing defect to withstand regular use for an extended period.

Mycarest’s Determination:

Mycarest has sole discretion in determining whether an issue is caused by a manufacturing defect or normal wear and tear.

We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns, please don’t hesitate to contact our support team.

Additional Limitations to Warranty Coverage

In addition to the previously mentioned exclusions, the following conditions may also limit warranty coverage:

· Repetitive Warranty Claims: Repeatedly requesting warranty service for the same product or for issues not covered by the warranty may result in future claims being denied.

· Coverage Limits: Warranty coverage is limited to the maximum value of replacing the product with the same or a similar product of equal value to the original purchase price. The warranty does not cover repair costs, refunds beyond the purchase price, or replacement of any other property.

· Exclusion of Incidental Damages: Mycarest shall not be liable for any incidental, consequential, indirect, special, or punitive damages arising from the use or inability to use our products.

We encourage you to familiarize yourself with the full terms of our limited warranty to understand its scope and limitations.

Additional Warranty Terms

Disclaimer of Other Warranties:

This limited warranty is the sole and exclusive warranty provided by Mycarest. It replaces all other warranties, expressed or implied, statutory or otherwise, including any warranties of merchantability or fitness for a particular purpose. These implied warranties are limited to the duration of this limited warranty. No person is authorized to create any other obligations or liabilities on behalf of Mycarest in connection with our products.

Limitation of Liability:

Mycarest shall not be liable for any incidental, consequential, indirect, special, or punitive damages arising from the use or inability to use our products. This limitation applies regardless of the legal theory upon which the claim is based, including contract, warranty, tort (including negligence and strict liability), patent infringement, or any other theory. Mycarest’s maximum liability under this warranty is limited to the original purchase price of the product.

Scope of Coverage:

This warranty applies only to the Mycarest product itself and does not cover the repair or replacement of any other personal property used with or near the Mycarest product.

Your Rights Under Local Laws

Please be aware that some jurisdictions may have laws that restrict the exclusion or limitation of incidental or consequential damages, or that dictate the duration of implied warranties. In such cases, the limitations outlined in this warranty may not fully apply to you.

This warranty provides you with specific legal rights, and you may have other rights that vary depending on your state, province, or country of residence. We encourage you to consult your local laws to understand your full range of rights under this limited warranty.

No Other Express Warranty Applies

This limited warranty is the sole and exclusive warranty provided for Mycarest products. No employee, agent, dealer, or any other person is authorized to modify this warranty or make any additional warranties on behalf of Mycarest.

Last Updated: April 26, 2024